Right To Service Act
The Maharashtra Right to Public Services Act,2015 is enacted and is in force since 28.04.2015 to ensure that notified services are provided to the citizens in a transparent, speedy and time-bound manner by various Government Departments and Public Authorities under the Government. Its objective is to provide easy, prompt and time bound services to the citizens.
The Maharashtra State Commission for Right to Public Service has been constituted under the above Act to monitor, coordinate, control and improve the public services being provided by the Government. The Commission consists of a Chief Commissioner and six Commissioners. The headquarter of the Commission is at the New Administrative Building, Opposite Mantralaya, Mumbai and the Divisional Offices of the Commissioners are at the six Divisional Headquarters.
If any notified service is not provided to any eligible person within stipulated time or is rejected without proper grounds, the concerned person may file 1st and 2nd appeals with the higher authorities and if he is not satisfied with their decision, he may prefer third appeal to the Commission. The erring officer is liable for a penalty up to Rs 5000/- per case.
| Services | Time limit for providing Service(Days) | Designated Officer | First Appellate Officer | Second Appellate officer |
|---|---|---|---|---|
| Birth registration certificate | 7 days | Grampanchayat Adhikari | Assistant Block Development officer | Block Development officer |
| Death registration certificate | 7 days | Grampanchayat Adhikari | Assistant Block Development officer | Block Development officer |
| Marriage registration Certificate | 7 days | Grampanchayat Adhikari | Assistant Block Development officer | Block Development officer |
| Proof of below poverty line | 7 days | Grampanchayat Adhikari | Assistant Block Development officer | Block Development officer |
| Proof that Gram Panchayat not yet to come | 5 days | Grampanchayat Adhikari | Assistant Block Development officer | Block Development officer |
| Excerpt of Sample 8 | 5 dyas | Grampanchayat Adhikari | Assistant Block Development officer | Block Development officer |
| Proof of baseless | 20 days | Grampanchayat Adhikari | Assistant Block Development officer | Block Development officer |
Website of the Maharashtra State Commission for Right to Service is :- Visit: aaplesarkar.mahaonline.gov.in/en
Maharashtra State Service Rights Commission, Nagpur Divisional Office, Nagpur
Address :- Administrative building no.-02 Civil line Nagpur-440001
Telephone :- 0712-2996605
Email ID : – crtsnagpur@maharashtra.gov.in
If the service is not received from the Designated Officer or within the stipulated time and if the first and second appeals are not adjudicated, the applicant may file an appeal within 60 days from the date of receipt of the second application in Form V as per 18(1) of the Act.